Privacy Policy

At Shropshire Music Service (SMS) we respect and protect the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, and the rights you have.

1. Information we collect

We may collect personal data when you register for lessons, hire an instrument, take part in our ensembles, workshops or county-wide events, or contact us via our website.

This may include names, addresses, email addresses, telephone numbers, pupil/guardian details, school or organisation details, and billing or payment data (if applicable).

2. How we use your information

We use personal data to:

Provide tuition, instrument-hire, ensemble participation and related services;
Communicate with you about lessons, events, sessions, billing or changes;
Improve our services and tailor opportunities for pupils and schools;
Keep records for education, safeguarding and regulatory purposes.

3. Disclosure of your information

We will not sell or rent your personal data. We may share information where required by law or regulation, or to our trusted service partners who assist us (e.g., payment processors, IT services) under strict confidentiality.

4. Data security and retention

We keep your personal data secure and will only hold it for as long as needed to fulfil our services, legal obligations and legitimate interests.

5. Your rights

You can ask us to access, correct or delete your personal data, or restrict its use, subject to legal or contractual obligations.

6. Changes to this policy

We may update this Privacy Policy from time to time. We will publish the revised policy on our website with the date of last review.

For any questions about our data-handling practices please contact our Data Protection Lead.