At Shropshire Music Service, we’re committed to providing the highest standard of teaching, communication, and support.
We always aim to get things right, but if you feel something hasn’t met your expectations, we want to hear from you.
Your feedback helps us learn, improve, and continue offering the best possible experience for pupils, parents, and schools.
If you have a concern or suggestion, we encourage you to speak directly to the member of staff involved or contact our office.
Many issues can be resolved quickly and informally, and we’re always happy to listen.
If the matter can’t be resolved informally, you can submit a formal complaint.
Please include the following information:
You can submit your complaint by:
We will acknowledge your complaint within two working days and aim to provide a full response within ten working days.
If your complaint is more complex, we will let you know and agree on a reasonable timescale for investigation.
If you remain dissatisfied after this stage, you may request that your complaint be reviewed by the Head of Service, whose decision will be final within Shropshire Music Service’s internal process.
If your complaint relates to the safety or welfare of a child, please contact our Designated Safeguarding Lead immediately via:
Email: admin@shropshiremusicservice.org.uk
Phone: 01743 874145
If a child is at immediate risk, call 999.
We believe every concern deserves to be heard respectfully and handled carefully.
Your feedback – whether positive or critical – helps us continue to improve music education for children and schools across Shropshire.
